PO Box 977 Durban 4000
Erskine Terrace South Beach Durban
Tel: +27 (0) 31 327 2000
Fax: +27 (0) 31 368 3300
Email: jill.hurst@kznhealth.gov.za
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ADDINGTON HOSPITAL PO Box 977 Durban 4000 Erskine Terrace South Beach Durban Tel: +27 (0) 31 327 2000 Fax: +27 (0) 31 368 3300 Email: jill.hurst@kznhealth.gov.za |
| Walking tall taking pride in excellence : The X-Ray department becomes “The Best Batho Pele” Department | |
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Preparations were made, much work was done, a race was run, yet only one emerged as the winner, and efforts made were rewarded. Do not make a mistake, I am not talking about the recent Comrades Marathon, but the recent race of recognition for the Best Batho Pele Department / Ward. It was on the June, 7 2004, when the X-Ray department was awarded a certificate for its commitment to implement the principles of Batho Pele. The following criteria was developed by the Public Relations office to identify the winner. “We looked at the attendance register of all Batho Pele Reps who participate in meetings, visited relevant in formation on display in the departments, promotional or information material, more importantly responses collected from the inpatient and outpatient surveys conducted on April to, hear views from our clients about the particular department, and its services. “We work together in ensuring that which we had set to achieve, is indeed achieved”. Mr Canham added that, the principles of Batho Pele have been successfully integrated into the work of most departments. An appeal is made to non-nursing departments to get actively involved in these activities, and send their Reps to monthly Batho Pele meetings. |
 A certificate presented to Ms MacMinn of the X-Ray department by Mr Canham, the Hospital’s Public Relations Officer). |
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The Employee Assistance Program (EAP) is a great success! Employee Assistance Program (EAP) has shown a tremendous success over the past three years," says Cynthia one of the counselors of the EAP as popularly known by staff at Addington hospital . The EAP was first introduced by Mrs. Kirschnee Naidoo, the EAP Deputy Manager at the Head Office in Pietermaritzburg, after having been proven to be a success in many other sectors. The EAP deals with employee personal problems, such as alcohol, financial, family and health related issues, that prevent them from carrying out their normal duties. Cynthia said, “what we do as a department, is to assess the nature of the problem and then refer the employee to the right source for help.” She insisted that the assistance they provide is strictly confidential. Asked about the success of the programme she said, “we have seen employees coming to us for help, and after working with them their situation improves tremendously.” In addition, “the response we are getting from the supervisors and the organized labor is unbelievable. “This is one program that deals with the real issues of life, and the well-being of our staff,” Cynthia concluded.
Addington Staff making their Contribution to Building a Better South Africa The second “Women’s Build in KwaZulu-Natal” saw our own staff (all female) participating in a five day building project which took place at Ethembeni (place of Hope) in Sherwood, Durban. One of the significant aspects of this project is the provision of skills to women, but more importantly the opportunity for relationship building, and networking amongst a diverse group of women across diversity. “It was such wonderful experience”, a college staff member said, “We spent the day in the heat carrying heavy load of cement in wheel barrows, passing endless numbers of blocks and buckets of cement onto scaffolds as if not enough, taking scaffold apart only to rebuilt it, on the other corner ”. She added that, “in spite of all the hardship, we still remained focused .We had this feeling of housing. We now know we can do it”. Event Manager, Samantha Ellis, commended Addington staff for the contribution they had made. “ It was nice to have them on daily basis, and strengthened linkages we have had with the Addington staff”. |
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New Core Values For The Hospital -Strat Plan It was on 10&11 June 2004 when the members of staff management and other stakeholders including Ethekwini District Health gathered at Clairwood Race Course for the Strategic Planning: The following preferred values were work shopped and agreed to by all .The same values now appear as part of the Addington ’s Vision and Mission statement: Integrity, Self-Awareness, Accountability, Approachability, Trustworthiness, Teamwork, Dedication, Co-operative Governance, Compassionate Caring, Enthusiasm. |
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Driven by the need to excel in service delivery, the management at Addington hospital proudly presented the Service Excellence Award to high performing staff from various departments. The Award ceremony is in line with KZN Department of Health’s effort aimed at encouraging health workers to go that extra mile. The ceremony was attended by all members of the top management “ honoring deserving staff whose contributions have made us proud of the work we do for many of our patients , the beneficiaries of our service at Addington”, says the Public Relations Officer, Mr Wesley Canham. “We’ve put in place an employee retention strategy which includes, amongst many the Service Excellence Awards”, the Human Resources Manager, Mr Dan Govender added. Twenty staff members were nominated for the Awards. Ms CJ Siyaya, a GA was awarded a certificate and a shield for having saved a man’s life. She had found the man lying in the cold for two days without food. This was considered as promotion of the principles of courtesy & service standards with Siyaya emerging as a “Messiah” “ I am surprised, I did not expect this” said Siyaya who was overcome by emotions on the receipt of the award. Mr S. Govender, the Head of Medical Records also walked away with a shield and a certificate in honour of his contribution in assiting a woman ( with information) whose husband had passed away. “He showed that nothing was too much and went out his way to help”, said a satisfied client. “In Addington the management and leadership with its Quality Improvement Program has developed an ethical framework for the institution, namely, the Ethics Award”, says Dr Hurst. Giving background to this award, the Hospital Manageress said “ the award is as a result of the value we place on such elements as trustworthiness, responsibility, justice and fairness, civic virtue and citizenship which also includes law abiding and community service “ and encouraged all employees to be vigilant and wage war on corrupt forces. The first ever recipient of the Ethics Award was Lydia Moore from the Matron’s Complex who was commended for detecting fraudulant certificates by job seekers in our institution. Her acts of courage were applauded by many members of staff who see this as a sign of commitment to route out fraud. The Service Excellence Awards are presented every three months to honour , and reward our staff. You may nominate any staff you feel goes an extra mile in doing his/her work, and send your nominations to the PR Unit on the first floor. |
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