|By providing an efficient
conduit for the reporting of service delivery complaints, the obtaining
of information about health services, blowing the whistle on
irregularities and providing an Antiretroviral therapy Help line, the
department will essentially be addressing many of the
Batho Pele principles. Issues such as
access, the right to complain, redress etc are directly facilitated
through the services offered by this call centre.
Not only will the health care user benefit from the services offered but our most important resource, our workforce will benefit through the Employee Assistance Programme which can be accessed through the call centre ensuring confidentiality.