EDENDALE HOSPITAL
P/Bag X509 Plessislaer 3216
Main road Edendale
Tel +27 (0) 33 395 4911
Fax +27 (0) 33 395 4060
Email: samke.mncube@kznhealth.gov.za

Patient information

Edendale hospital is a no-smoking hospital

Admission and Emergency Admission procedures:

Booked cases - Report to admission desk at Outpatients/Casualty Department opposite ambulance station on day time as requested on Booking Card.

Emergency admissions – Anyone requiring emergency treatment must be taken to the Casualty Department.


Payment

Private patient and Medical Aid patients are charged full hospital fees. All other patients are assessed according  to income with the exception of maternity patients and children 6 year and under who receive free treatment.


Visiting hours

Monday to Friday
13h00 – 14h00
17h00 – 18h30


Weekends & Holidays
13h00 – 15h00


Two visitors allowed in bedside in ICU Departments.

No Children under 12 years unless they are the patient’s children. Permission must be given by Sister-in-charge.


Please bring:

Documents : ID Book, Medical Aid Card, Contact phone No., Residential address and Clinic card , Referral letter/reports if any,

Additional items if going to be admitted:

  • Soap
  • Face cloth
  • Toothpaste
  • Toothbrush
  • Clothes for going home
  • Money for your transport back
  • Present Medication


    If you have a query or complaint please write to us and we will ensure that your complaint is dealt with and responded to in writing within 10 working days from receipt of complaint. If there is an omission on our side, we will put in place corrective measures immediately.

    If you as a member of the public have any input to our services please write to our :

    Public Relations Officer
    Edendale Hospital,
    Private Bag X509,
    Plessislaer, 3216.

    NB : Suggestion boxes are available at different places in the institution.

    The provision of these services is based on BATHO PELE principles and we undertake to:


    1. Consult the public on services offered.

    2. Inform the public of the standards of our services

    3. Ensure equal access.

    4. Treat all clients courteously.

    5. Give accurate and full information.

    6. Be as transparent as possible.

    7. Redress when we fall short of our standards.

    8 Ensure services are economical and efficient.

    9. Encourage innovation and reward excellence.

    10. Ensure positive customer impact through our efforts.


    Patient Rights Charter

    Patient's responsibilities

    Every Patient Shall:

    1. Treat all health care workers and other patients and visitors with respect and dignity.

    2. Comply with all hospital policies and guidelines as displayed.

    3. Provide cared information regarding identify and financial status.

    4. Take responsibility for hospital fees as assessed.

    5. Acknowledge that some other patient’s needs may be more urgent than his/hers.

    6. Provide health care workers with comprehensive and accurate (honest medical history and be compliant as regards taking medication or following any other prescribed treatment

    7. Accept responsibility for decisions he/she makes with regard to treatment.

     

    Back to Edendale hospital homepage

    Disclaimer | KZN Department of Health

    Contact Web Administrator