Edendale hospital wins gold award for always putting people first

27 July 2017

Edendale Hospital in Pietermaritzburg has once again proven that there are rewards for those health workers who dedicate themselves to the service of their patients and the public at large. This, after scooping the coveted Gold Award for Best Batho Pele Team of the Year at the recently-held KwaZulu-Natal Premier’s Service Excellence Awards.

Batho Pele (People First) is an initiative by Government which aims to enhance the quality and accessibility of government services by improving efficiency and accountability to the recipients of public goods and services. It has 11 principles, which include increased access to services, higher levels of courtesy, as well as ensuring remedial action where failures and mistakes may arise.

Ekuhlengeni Hospital received a Silver Award for the Best Public Service Innovation/ Creativity of the year.

The win by Edendale Hospital has drawn praise from KZN Health MEC Dr Sibongiseni Dhlomo, who has described the hospital as a shining example of commitment to service delivery – that should be emulated by all hospitals in the province.

The hospital’s competition entry highlighted its commitment towards upholding the Batho Pele principles; the community outreach work that it does as well as the many other collective and individual awards that it has amassed in recent years. Edendale Hospital has been instrumental in the establishment of 90 community gardens, which helps with cost-effective sustenance and promotes a healthy diet. The project does not only promote nutrition, but aims to reduce the number of people who default in their medication due to a lack of food.

That winning feeling... Edendale Hospital CEO Ms Zanele Ndwandwe accepts the gold award from KZN Premier Mr Willies Mchunu, while the Head of Health in KZN Dr Sifiso Mtshali and others winners cheer on
That winning feeling… Edendale Hospital CEO Ms Zanele Ndwandwe accepts the gold award from KZN Premier Mr Willies Mchunu, while the Head of Health in KZN Dr Sifiso Mtshali and others winners cheer on.

The hospital also conducts health education visits to taverns, churches, taxi ranks, malls and tertiary institutions; and is also involved in door to door health and drug awareness campaigns in schools and at local community policy forums.

Such efforts have gone a long way towards encouraging people to prevent diseases, as opposed to relying on treatment, which can be expensive and complex.

After an extensive adjudicating process, including a survey involving patients, the judges were convinced that Edendale Hospital was the undeniable winner, out of six other government departments which had entered.

Hospital Chief Executive Officer Zanele Ndwandwe said she is pleased by the achievement, and described it as a milestone.

This victory is the latest in a string of accolades by Edendale Hospital which has previously swept up several MEC’s and Premier’s Excellence Awards in consecutive years as well as an award that was won by Dr Robert Wise for the "Saving Blood, Saving Lives" project at the 40th International Hospital Federation Conference in 2016.

MEC Dhlomo was elated about the win. "We wish to congratulate Edendale Hospital for winning this award. We hope it will inspire people in other health facilities to work harder to put people first, and continue to save lives and provide the best level of healthcare possible. As a doctor by profession, it brings me great joy to see fellow health professionals take their job seriously in this manner, by putting people first."

Issued by the KZN Department of Health, For enquiries, contact Sam Mkhwanazi on 081 038 2193

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This page last edited on 17 January, 2019

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