Patient Information - Ngwelezana Hospital

Welcome to Ngwelezana Hospital we hope you are going to have a pleasant stay

Admission
The Doctor will admit you to a specific ward. Please report to the admitting clerks in OPD for admission. A member of staff or a porter will accompany you to the ward. As our hospital may at times be extremely busy, we apologise for any delay in admission and ask you for your patience and understanding should this occur. Please note that a legal guardian must accompany patients under the age of 18 if a written consent is required for anaesthetic or medical procedure.

Financial Information
Hospital bills can be paid by two methods, either cash or medical aid cards. The fees manual which comes out annually determines Ngwelezana Hospital bills. Medical Aids Schemes are recognized but with verification cheques.  Unfortunately we have no facilities available for Credit cards 

Ward Admission
On admission in the ward you will be fully orientated. A staff member will take you to your bed. Please report to the Unit Manager any dissatisfaction as far as treatment is concerned.  Remember NO smoking is allowed in the wards

Valuables
You are free to use your own sleeping attire but the Hospital attire is also available. Clothes will be kitted in the kit room for the safe keeping. Valuables i.e. Money, car keys, ID documents etc shall be kept in the Hospital safe. The security officers will care for your car. Firearms will be kept in the security office, NO firearms are allowed on the hospital premises.

Telephone Calls
The staff will convey all telephone messages received to you. Telephones are for the use by personnel only but patient calls may be made on special request. Telephone booths are available all around the Hospital. Cellular phones may be brought into the Hospital at patients own risk, note there are areas where the use of cell phones is not permitted e.g. Critical Care Units, Theatre etc.

Ward Routine

• Bathing Times : Morning 05h30-07h00 / Afternoon 17h00-18h00
  
• Meal Times
  • Breakfast: 08h00-09h00
    
  • Lunch: 12h00
    
  • Supper: 15h30
    
  • Evening Tea: 20h00
    
• Medication : Treatments are given at 10h00
  
• Doctors Rounds : 09H00
  
• Visiting : You are requested to follow these visiting times:
  • Midday : 12h00 - 13h00
    
  • Evening: 18h30-19h30
    
  • Critical Care units: only immediate family members and strictly TWO visitors per patient at a time
    

Security
Security personnel are found distributed on the hospital premises. They are there for your safety and the security of the hospital

Discharge
The Doctor will approve your discharge. Pass out is permitted by the Doctor. Remember to take all your personal belongings. A nurse will accompany you to teh pharmacy for your medication You are requested to go to the discharge office for finalization of discharge and fees.

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Copyright © KwaZulu-Natal Department of Health, 2001

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