Service Commitment Charter

• Foreword by the MEC for health, Mrs NP Nkonyeni

• Message from Prof RW Green-Thompson, Head of Department & Accounting officer

• Background, who we are, our vision, mission and core values

• Where to find us, how we are structured and our services standards

• Customers, Services, Service Benefits

• Consultation

• Access and Service Standards

• Information

• Courtesy

• Openness and transparency

• Redress and Value for money

• Human Resources and Encouragement and rewarding of employees

• Contacts

• Batho Pele Principles

• Patients' Rights Charter