Call Center

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By providing an efficient conduit for the reporting of service delivery complaints, the obtaining of information about health services, blowing the whistle on irregularities and providing an Antiretroviral therapy Help line, the department will essentially be addressing many of the Batho Pele principles. Issues such as access, the right to complain, redress etc are directly facilitated through the services offered by this call centre.

Not only will the health care user benefit from the services offered but our most important resource, our workforce will benefit through the Employee Assistance Programme which can be accessed through the call centre ensuring confidentiality.

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This page last edited on 17 January, 2019

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